Important Notice for US Buyers

Critical Changes to US Shipping Policies - Please Read Carefully

Immediate Action Required

Effective August 29, 2025, significant changes to US customs regulations have impacted all international shipments. EMS shipping to the US has been suspended and new duties apply to all orders regardless of value.

What Has Changed?

De Minimis Exemption Eliminated: On July 30, 2025, President Trump signed an executive order ending the $800 duty-free exemption for all countries effective August 29, 2025.

This means:

  • All orders to the US, regardless of value, are now subject to customs duties and tariffs
  • Additional processing fees may apply at customs
  • Delivery times may be extended due to additional customs procedures
  • Buyers may be required to pay duties and fees upon delivery or before release


EMS Shipping Suspension

Critical Update: Japan Post has suspended EMS (Express Mail Service) shipping to the US effective August 27, 2025.

Impact on food and product shipping:

  • Food products cannot be shipped to the US as they were primarily sent via EMS
  • Small packets, parcels, and EMS goods containing commercial items are suspended
  • Alternative courier services (DHL, FedEx, UPS) may be available but with higher costs and different restrictions


New Costs and Fees

Due to the elimination of the de minimis exemption, buyers should expect:

  • Customs duties based on product type and country of origin
  • Processing fees charged by customs authorities or courier services
  • Handling fees that may vary by shipping method
  • Potential storage fees if packages are held at customs
Important: These fees are collected by US authorities or shipping companies and are separate from your order total. orosy cannot predict exact amounts as they depend on various factors including product classification and chosen shipping method

orosy's Response Policy

Order Protection: If we determine that your order cannot be shipped due to these new restrictions, we will automatically process a full refund and cancel your order.

Our commitment to you:

  • We will assess each US order for shipping feasibility under the new regulations
  • Orders that cannot be shipped will be automatically refunded
  • You will receive email notification of any order cancellations
  • We are actively working to identify alternative shipping solutions

 

 

 

 

Last Updated: August 26, 2025

This page will be updated as new information becomes available.

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