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Handmade and sustainable designs from Japan's best craftsmen using traditional techniques
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Frequently asked questions
Who can join Orosy?
Any online or brick-and-mortar stores can join Orosy. However, we are unable to fulfill orders if your store exists only on third-party online marketplaces(for example; Amazon, eBay, Etsy, Facebook Marketplace, Poshmark, Cratejoy, Alibaba, Taobao, Carousell, Shopee, Lazada or other marketplaces.
How do I view the price of products?
How do I pay for orders?
Credit cards and Paypal are accepted as method of payment. Orosy accepts Visa/Mastercard,American Express and JCB credit cards.
Payment will occur at the timing of your purchase.
When will I get my orders?
The average arrival period is between 2-3 weeks. Please note that in case of shipping delays, supplier problems and other issues, delays will be expected.
Please contact support for details regarding your shipping status.
Can I import this product to my country?
■ All food and beverage shipments to the United States require the purchaser's FDA registration number.
Buyers who do not have an FDA registration number or cannot share it with us will not be able to place an order.
■ Shipping may not be possible depending on the country. Please check your country's regulations before ordering. Orders from areas that cannot be shipped will be canceled.
Do I have to pay for duties and taxes?
The retailer is the importer of record and must comply with all laws and regulations of the destination.
Orders shipped overseas may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be fulfilled by the recipient; Orosy has no control over these charges, nor can Orosy predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.