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Discover authentic and high quality Japanese products!
An online wholesale marketplace tailored to help you discover unique brands straight from Japan
Frequently asked questions
Who can join Orosy?
Any online or brick-and-mortar stores can join Orosy. However, we are unable to fulfill orders if your store exists only on third-party online marketplaces(for example; Amazon, eBay, Etsy, Facebook Marketplace, Poshmark, Cratejoy, Alibaba, Taobao, Carousell, Shopee, Lazada or other marketplaces.
How do I view the price of products?
How do I pay for orders?
Credit cards and Paypal are accepted as method of payment. Orosy accepts Visa/Mastercard,American Express and JCB credit cards.
Payment will occur at the timing of your purchase.
When will I get my orders?
The average arrival period is between 2-3 weeks. Please note that in case of shipping delays, supplier problems and other issues, delays will be expected.
Please contact support for details regarding your shipping status.
Can I import this product to my country?
All retailers buying on Orosy are responsible for complying with all laws, rules, and regulations in their countries.
This includes but is not limited to: product safety, labeling requirements, testing, warnings, copyright, import/export regulations, and other law requirements.
To determine if your products can be sold in other countries, please consult your local legal help.
Orosy will not provide compensation for any confiscated or returned items, and is not responsible for any damages or financial losses occured from the import of restricted items.
Do I have to pay for duties and taxes?
The retailer is the importer of record and must comply with all laws and regulations of the destination.
Orders shipped overseas may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be fulfilled by the recipient; Orosy has no control over these charges, nor can Orosy predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.